Front Desk Representative [Labrador Park MRT | 5 days | Up to $3K]
$ 2,500 - $ 2,500 / Per Mon
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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
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The Front Office Associate will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings.
Responsibilities
Properly greeting and handling visitors to the Firm with a smile and maintaining eye contact through the entire interaction
Following established procedures with regards to both expected and unexpected arrivals, coordinating with in-house security as appropriate
Addressing guests and clients by name whenever possible
Answering telephones in a friendly, professional manner, taking messages with accuracy and appropriately handling or referring questions and requests
Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries)
Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency
Troubleshooting a wide variety of requests and situations, both for guests and members of the Firm
Workspace and general reception area is tidy and well maintained, displays are attractive and stocks are well replenished, so reflects a professional image
Ensure all walk-in visitors are promptly attended to and given appropriate care & attention till they are handed over to the host
For VVIP arrivals, extreme care needs to be taken that these visitors are well managed and given professional assistance throughout their visit
Adhering to grooming guidelines for hospitality crew at all times
Provide support for all events, activities, workshops etc for company related activities
Requirements
At least 2 years of experience in a hospitality or customer service role
Experience in hotel front desk, corporate office front desk will be an added advantage
Good command of English, verbal and written
Responsibilities
Properly greeting and handling visitors to the Firm with a smile and maintaining eye contact through the entire interaction
Following established procedures with regards to both expected and unexpected arrivals, coordinating with in-house security as appropriate
Addressing guests and clients by name whenever possible
Answering telephones in a friendly, professional manner, taking messages with accuracy and appropriately handling or referring questions and requests
Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries)
Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency
Troubleshooting a wide variety of requests and situations, both for guests and members of the Firm
Workspace and general reception area is tidy and well maintained, displays are attractive and stocks are well replenished, so reflects a professional image
Ensure all walk-in visitors are promptly attended to and given appropriate care & attention till they are handed over to the host
For VVIP arrivals, extreme care needs to be taken that these visitors are well managed and given professional assistance throughout their visit
Adhering to grooming guidelines for hospitality crew at all times
Provide support for all events, activities, workshops etc for company related activities
Requirements
At least 2 years of experience in a hospitality or customer service role
Experience in hotel front desk, corporate office front desk will be an added advantage
Good command of English, verbal and written
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