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Technical Support Specialist - Work remote worldwide, no experience needed.

Salary undisclosed

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Description

The House of Mercier is excited to offer a unique opportunity for aspiring professionals! We are seeking a Technical Support Specialist who will work remotely from anywhere in the world. This entry-level position requires no previous experience, making it a great chance for those looking to start a career in the tech industry.


As a Technical Support Specialist, you will play a crucial role in assisting our clients with their technical inquiries and challenges. You will provide guidance, troubleshoot issues, and ensure they have a smooth experience with our products and services. Our comprehensive training program will equip you with all the skills you need to excel in this role.


Key Responsibilities:

  • Respond to customer inquiries via email, phone, and chat in a professional and friendly manner.
  • Troubleshoot and diagnose various technical issues related to our products.
  • Guide customers through step-by-step solutions and provide detailed explanations.
  • Document all customer interactions and technical issues robustly.
  • Maintain up-to-date knowledge of our products and services to assist clients effectively.
  • Collaborate with the technical team to escalate complex issues as needed.
  • Participate in training sessions and contribute to team initiatives.

Requirements

  • Strong verbal and written communication skills.
  • A genuine passion for helping others and providing excellent customer service.
  • Basic knowledge of computers and common software applications.
  • Ability to work independently and handle multiple tasks efficiently.
  • Good problem-solving skills and attention to detail.
  • Access to a reliable computer and internet connection.
  • Willingness to learn and adapt to new technologies.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources
  • Stock Option Plan