Technical Support Specialist - Work remote worldwide, no experience needed.
Salary undisclosed
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Description
The House of Mercier is excited to offer a unique opportunity for aspiring professionals! We are seeking a Technical Support Specialist who will work remotely from anywhere in the world. This entry-level position requires no previous experience, making it a great chance for those looking to start a career in the tech industry.
As a Technical Support Specialist, you will play a crucial role in assisting our clients with their technical inquiries and challenges. You will provide guidance, troubleshoot issues, and ensure they have a smooth experience with our products and services. Our comprehensive training program will equip you with all the skills you need to excel in this role.
Key Responsibilities:
- Respond to customer inquiries via email, phone, and chat in a professional and friendly manner.
- Troubleshoot and diagnose various technical issues related to our products.
- Guide customers through step-by-step solutions and provide detailed explanations.
- Document all customer interactions and technical issues robustly.
- Maintain up-to-date knowledge of our products and services to assist clients effectively.
- Collaborate with the technical team to escalate complex issues as needed.
- Participate in training sessions and contribute to team initiatives.
Requirements
- Strong verbal and written communication skills.
- A genuine passion for helping others and providing excellent customer service.
- Basic knowledge of computers and common software applications.
- Ability to work independently and handle multiple tasks efficiently.
- Good problem-solving skills and attention to detail.
- Access to a reliable computer and internet connection.
- Willingness to learn and adapt to new technologies.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
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