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Technical Support Engineer

Salary undisclosed

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Responsibilities:

  • Provide tier-3 technical support for robotic systems, including hardware, software, and firmware components.
  • Diagnose and resolve technical issues reported by customers, collaborating with the technical team to escalate and address complex problems.
  • Document and report recurring issues to the Technical team to support continuous improvement and product development.
  • Facilitate knowledge transfer sessions, training, and technical briefings to empower the Customer Success team in providing top-tier support to customers.
  • Participate in testing and validation of new robotic systems and updates, providing critical feedback to ensure customer needs and experiences are addressed.
  • Maintain detailed records of technical issues, resolutions, and feedback from customers and the Customer Success team.
  • Develop and update technical documentation, user manuals, and support guides to assist the Customer Success team and customers in effectively utilizing robotic systems.

Requirements:

  • Bachelor’s degree in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
  • 2+ years of experience in technical support
  • Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.
  • This position may require occasional travel to customer sites.
  • Good English communication skills (verbal and written).

Job Types: Full-time, Permanent

Pay: $3,000.00 - $4,500.00 per month

Schedule:

  • Monday to Friday

Work Location: In person