Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
T

Senior Support Specialist

Salary undisclosed

Apply on

IndeedSG

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

IMMEDIATE VACANCY

Position: Senior Support Specialist

Location: Kallang Pudding Road (Singapore)

Duration: Permanent

Industry: IT Industry

Key Responsibilities

  • Mentor and coach Technical Support Team to provide customers with exceptional support; including prioritizing assigned workflow, monitoring and resolving issues and incidents, and ensuring accurate and timely documentation of all requests and outstanding issues
  • Provide on-site and remote technical support (Level 2 and Level 3) to end-users, including installations, configurations, and troubleshooting hardware & software, OS (Linux/Windows/ Mac) and network issues.
  • Oversee daily team operations, ensuring efficiency and the successful execution of tasks
  • Ensure that customers experience exceptional service levels by proactively liaising with other internal departments to solve problems and provide seamless support
  • Assist with escalations and incidents, along with the Support Manager, effectively as appropriate, liaising confidently with customers to clarify details and enable accurate problem definition
  • Advising clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance.
  • Ensure the quality of Support meets our high Customer Service standards by delivering against and exceeding team performance, SLA’s and other KPI’s
  • Proactively creates suggestions on improvements and processes for the team and improve the customer experience, and act as voice of the customer
  • Occasionally required to work after regular hours and or specific overtime, in line with the global business needs.

Skills and Experiences likely include:

  • Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure.
  • Experience providing High Level support for Network and System and Server Administration Platform includes but not limited to; assisting Level 1 support, when needed and ability to diagnose and resolve basic and complex technical issues.
  • Strong understanding of IT related duties and business role.
  • Ability to grasp new contexts, think beyond traditional solutions and challenge.
  • Priority will be given to those able to start immediately and locals.

Working Hours: 9:00 AM to 6:00 PM (may require overtime, if needed)

Due to high volume of applicants, only successful candidate will be contacted.

Job Types: Full-time, Permanent

Pay: $2,500.00 - $3,700.00 per month

Benefits:

  • Health insurance
  • Parental leave
  • Professional development
  • Promotion to permanent employee

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Experience:

  • IT support: 1 year (Preferred)

Location:

  • Singapore 349307 (Required)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

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