Lead CSO / Assistant Manager, Customer Services

Job Summary:

The Lead Customer Service Officer/Assistant Manager plays a crucial role in ensuring that every client enjoys a seamless and delightful experience from the moment they enter our salon. This position is responsible for overseeing the customer service team, managing client interactions, and maintaining a positive and welcoming atmosphere within the salon.

Key Responsibilities:

• Team Leadership:
• Lead and inspire the customer service team to deliver exceptional service.
• Conduct regular team meetings to discuss goals, address challenges, and share best practices.
• Provide training and ongoing support to ensure team members are well-equipped to meet client needs.
• Client Interactions:
• Greet clients warmly and ensure they feel welcome throughout their visit.
• Handle inquiries, appointments, and feedback with professionalism and courtesy.
• Resolve customer concerns promptly and effectively, aiming for high levels of satisfaction.
• Appointment Management:
• Coordinate and manage salon appointments, ensuring optimal scheduling and efficient use of resources.
• Monitor and confirm appointments, communicating any changes or delays to clients.
• Communication:
• Effectively communicate with clients about salon services, promotions, and product offerings.
• Collaborate with salon staff to relay important information and updates to the team.
• Quality Assurance:
• Uphold the salon's standards of service excellence and ensure that all team members adhere to established procedures.
• Gather client feedback and use it to implement improvements in service delivery.
• Upselling and Product Knowledge:
• Educate clients on salon services, products, and promotions to enhance their experience.
• Encourage and support the team in upselling salon products and services.

Qualifications:

• Proven experience in a customer service leadership role, preferably in the beauty or salon industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with salon services and products.
• Leadership and team management skills.

Job Types: Full-time, Permanent

Pay: $4,000.00 - $5,000.00 per month

Benefits:

• Employee assistance programme
• Employee discount
• Flexible schedule
• Health insurance

Experience:

• Customer service: 5 years (Preferred)

Work Location: In person