Novotel Singapore on Stevens : Event Services Executive

Event Service Executive

Events Management

• Maintain complete knowledge of the following (to include but not limited to):
• All hotel features / services, hours of operation
• Hotel function space, entertainment options, menus and floral decoration options
• Hotel safety guidelines and evacuation plan
• Scheduled daily group activities
• Maintain high level of knowledge of competitors’ product and services
• Answer incoming phone calls in a pleasant and professional manner, using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedures
• Liaise with banquet operation team to ensure correct set-up of function room to meet clients’ needs
• Arrange site inspections for potential clients
• Promote positive relations with guests and attend to all requests expediently and courteously
• Acknowledge and handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Review in-house guest list and be familiar with guest names and room locations
• Follow-up with in-house guest to ensure on-going service to the guest
• Develop professional relationships with key players in the designated Market segment to build business
• Maintain good relationships with counterparts at competing hotels
• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

Job Types: Full-time, Permanent

Benefits:

• Food provided
• Health insurance
• Parental leave

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Performance bonus

Work Location: In person