Retail Shop Supervisor

• Manage operational activities in store
• Expand and develop on company's product knowledge
• Handle customer, staff complaints and feedback
• Ensure that the sales goal is clear and achievable by staff
• Proficient in the store's operational system
• Ensure overall cleanliness of the retail store
• Oversee closing and opening procedures of the store
• Manage admistrational duties such as keeping track of absenteeism and medical leaves of staff
• Reviewing operational challenges to identify issues obstructing performance
• Ensure all operational activities adhere to relevant legislations, health and safetly regulations and licensing conditions
• Responsible for ordering monthly stationary for the store
• Ensure that retail team adheres and complies to company's policies and procedures
• Records order and issue invoice using standard invoice number set by HQ's Account Department
• Prepare weekly roster for retail employees in the store
• Responsible for weekly wine order
• Arrange delivery of club member’s birthday wine on a monthly basis
• Prepare monthly food product analysis, monthly item movement history report and corporate customer purchase summaries
• Responsible for wine stock take
• Ensure cash and security policies, administration, and financial procedures are adhered to, with relevant and accurate data being delivered on time
• Liaise with neighborhood restaurants and pubs for new business opportunities
• Adhere to store’s operational requirements by scheduling and assigning employees to improve on sales results
• Managing ERP related tasks and responsibilities as required in the role
• Carry out any other retail duties as per reporting manager and Retail Area Manager

Job Requirements:

• 2 to 4 years of prior experience in the role
• Strong leadership and organisational skills
• Strong written and oral communication skills for managing business
• Ability to follow instruction and deliver quality results
• Experience in effectively managing a sales team
• Ability to use Microsoft Office and retail operational system
• Sound knowledge in wine
• Sound knowledge on retail products
• Proficient in English
• Ability to work flexible hours, on the weekends and holidays