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Logging customer interactions and creating support tickets for tracking purposes.
Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.
Effectively research, collect, organise, and disseminate information in a timely fashion.
Prepare correspondence, memos, reports and other written materials.
Create documents and materials utilizing Word, Excel, PowerPoint.
Follow procedures for tracking projects to ensure completion.
Coordinate service delivery in operational phase.
Support invoices creation and ensure invoices are processed in a timely manner.
Maintain complete and updated files and records in accordance with standards of the team.
Support Business Analyst on data quality issues and reporting.
Provide administrative and regular support to other departments or CUPPS operation as needed.
Complete daily paperwork and projects on a timely basis.
Managing and maintaining office supplies and equipment.
Responsible for records management task such as collates, updates, and monitor operation support maintenance renewal contract.
Participates and supports in operations, and any other duties as and when assigned or appointed.
Prefer candidate to be fluent in English.
Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.
Effectively research, collect, organise, and disseminate information in a timely fashion.
Prepare correspondence, memos, reports and other written materials.
Create documents and materials utilizing Word, Excel, PowerPoint.
Follow procedures for tracking projects to ensure completion.
Coordinate service delivery in operational phase.
Support invoices creation and ensure invoices are processed in a timely manner.
Maintain complete and updated files and records in accordance with standards of the team.
Support Business Analyst on data quality issues and reporting.
Provide administrative and regular support to other departments or CUPPS operation as needed.
Complete daily paperwork and projects on a timely basis.
Managing and maintaining office supplies and equipment.
Responsible for records management task such as collates, updates, and monitor operation support maintenance renewal contract.
Participates and supports in operations, and any other duties as and when assigned or appointed.
Prefer candidate to be fluent in English.
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