Customer Service Officer (5-day work week)
$ 2,200 - $ 2,200 / Per Mon
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Customer Relations Associate (Marine Parade/ Simei/ Tampines/Sembawang/Toa Payoh)
Key Responsibilities:
Customer Service
Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
Create a warm and high quality customer service experience.
Establish rapport and build good relationships with the customers.
Work closely with other departments to meet customer needs and enhance service quality.
Training will be provided to acquire knowledge of the programmes, services and operation process.
Administration
Keep detailed and accurate records of customer interactions, transactions, and documentation.
Process monthly fee payments into the system.
Provide support to teachers.
Ensure the safety and well-being of all students at the Centre.
Ensure smooth operation at centre daily.
Any other ad-hoc projects or assignments which might be assigned from time to time.
Requirements & Skills
Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
Proficient in MS Office (Word and Excel)
At least 1 year of customer service-related working experience
What you can expect as part of the Mind Stretcher family:
1) Variable bonus
2) Medical, Dental & Hospitalisation/Surgery benefits
3) Structured career & salary progression
4) Wide range of staff awards (long service, best rookie, most innovative etc)
5) Attractive staff discounts for MS programmes
6) MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc)
7) Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding etc)
8) Monetary incentives for Teachers & Sales Staff
9) Corporate Discounts (Telcos, Computer & Peripherals, Hotel)
Key Responsibilities:
Customer Service
Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
Create a warm and high quality customer service experience.
Establish rapport and build good relationships with the customers.
Work closely with other departments to meet customer needs and enhance service quality.
Training will be provided to acquire knowledge of the programmes, services and operation process.
Administration
Keep detailed and accurate records of customer interactions, transactions, and documentation.
Process monthly fee payments into the system.
Provide support to teachers.
Ensure the safety and well-being of all students at the Centre.
Ensure smooth operation at centre daily.
Any other ad-hoc projects or assignments which might be assigned from time to time.
Requirements & Skills
Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
Proficient in MS Office (Word and Excel)
At least 1 year of customer service-related working experience
What you can expect as part of the Mind Stretcher family:
1) Variable bonus
2) Medical, Dental & Hospitalisation/Surgery benefits
3) Structured career & salary progression
4) Wide range of staff awards (long service, best rookie, most innovative etc)
5) Attractive staff discounts for MS programmes
6) MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc)
7) Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding etc)
8) Monetary incentives for Teachers & Sales Staff
9) Corporate Discounts (Telcos, Computer & Peripherals, Hotel)
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