Senior Manager / Associate Director (Corporate Systems)

Job Title: Senior Manager / Associate Director (Corporate Systems)

Posting Start Date: 26/11/2024

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward to an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

Candidate will lead a team to deliver projects and carry out operational support of systems in the University Campus Infrastructure domain. He/she will work closely with the user community, external vendors, and other stakeholders to achieve the desired objectives.

This is a key role that would see technology implementations on impact areas such as Facility Management, Safety & Security, Corporate Administration, and in situations where candidates have the requisite skillset - OT/IT related systems.

An immediate and primary responsibility of the Candidate is to lead team members in the implementation of the Campus Wide Next Generation Door Access initiative. This is a major project that leverages mobile technology and facial recognition for authentication of physical access.

While the individual will grow in-depth business knowledge in the above-mentioned business domain, he/she may be assigned to deliver IT projects of other business domains.

Stakeholder Management
• Manage and work with stakeholders.
• Ensure strategies aligned with business objectives at the Campus level.

Project Management
• Accountable for the overall successful delivery of projects.
• Oversees the delivery of projects to ensure that targets are met. This includes, amongst others, conducting user requirement analysis, participating in solution design, planning and executing testing, deploying solution to 'live', etc.
• Creates and/or reviews project artefacts and deliverables to ensure quality and NUS guidelines and policies are met.
• Manages procurement, including amongst others, preparation and publishing tender specifications, evaluating and recommending potential solutions and/or vendors, contract management, etc.
• Liaises closely with business users and builds good rapport.
• Liaises closely with vendors to ensure successful delivery of products and/or services in accordance with the contract.
• Manages project team to ensure optimization of manpower resources while maintaining a healthy team morale.

Maintenance and Support
• Accountable for the overall successful provision of ongoing application maintenance and support to ensure SLAs are met.
• Oversee and/or provide maintenance and support of applications, including amongst others, delivery of enhancements and bug fixes, managing service requests, troubleshooting of problems, etc.
• Creates, updates and/or reviews systems artefacts and deliverables to ensure quality and NUS guidelines and policies are met.
• Performs systems and data analysis including analyzing existing system/program logic difficulties and revising the logic and procedures as necessary.
• Handles audit queries and ensures audit and security compliance are met.
• Liaises closely with business users and builds good rapport.
• Works closely with business users in annual IT project planning and enhancement prioritization.
• Liaises closely with vendors to ensure successful provision of support and maintenance in accordance with the contract.

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
• At least 18 years within IT industry, inclusive of 6 years in a technical role, and 12+ years' experience in project management.
• Familiar with technologies related to Door Access Management, Facial Recognition, Facility, Security and Visitor Management.
• Experience with IOT, Business Intelligence, Building Information Model (BIM), Smart Building, Digital Twin technologies will be an added advantage.

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department: Applications - Corporate Systems

Employee Referral Eligible: Yes

Job requisition ID: 26648