Manager/Senior Manager (IT Project/Product Manager)

Manager/Senior Manager (IT Project/Product Manager)

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward to an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

The candidate will be responsible for IT projects deliveries, application enhancements and operation support that are related to the Faculty Administration business. He/she will also be responsible for product success across the whole product lifecycle with a business acumen to understand the business domain, analyse data, identify trends and make informed decisions. He/she will be expected to work closely with the user community, external vendors, IT architecture team and other stakeholders in achieving agreed project objectives. The successful candidate can expect a nurturing environment to develop deep skillsets and contribute to keeping NUS at the forefront of education innovation.

Project Management

1. Accountable for the overall successful delivery of project.
2. Oversee the delivery of projects to ensure that project targets are met. This includes, amongst others, conducting user requirement analysis, participating in solution design, planning and executing testing, deploying solution to 'live' etc.
3. Create and/or review project artefacts and deliverables to ensure quality and NUS guidelines and policies are met.
4. Manage procurement, including amongst others, preparation and publishing tender specifications, evaluating, and recommending potential solutions and/or vendors, contract management etc.
5. Liaise closely with business users and build good rapport.
6. Liaise closely with vendors to ensure successful delivery of products and/or services in accordance with contract obligations.
7. Manage project team to ensure optimization of manpower resources while maintaining a healthy team morale.

Product Management

1. Responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with cross-functional colleagues.
2. Ensure that the product supports the company's overall strategy and goals.
3. Be familiar with similar and competing products in the market.
4. Do research to plan a competitive mid to long term roadmap of the product.
5. Utilise prototypes and proof-of-concepts to maximise success rates of implementations.

Maintenance and Support

1. Accountable for the overall successful provision of on-going application maintenance and support to ensure SLAs are met.
2. Oversee and/or provide maintenance and support of applications, including amongst others, delivery of enhancements and bug fixes, managing service requests, troubleshooting of problems etc.
3. Create, update and/or review systems artefacts and deliverables to ensure quality and NUS guidelines and policies are met.
4. Perform systems analysis and data analysis including revising existing system/report logic and procedures.
5. Handle audit queries and ensure audit and security compliance are met.
6. Work closely with business users in annual IT project planning and enhancement prioritization.
7. Liaise closely with vendors to ensure successful provision of support and maintenance in accordance with contract.

1. Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
2. At least 10 years within IT industry, inclusive of 3+ years in a technical role, and 7+ years' experience in project management.
3. Good grasp of modern IT technologies, methodologies, architectures, and best practices.
4. Strong business process and analytical skills with the ability to assimilate information quickly and communicate complex requirements and issues clearly and concisely.
5. Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of management, users and vendors.
6. Must be a self-starter and able to work independently with minimum supervision.
7. Must be a good team player, proactive in nature, fast learner, highly organized and positive attitude.
8. Certification in PMP or CITPM will be an added advantage.
9. Certification in Product Management (eg. Certified Scrum Product Owner) will be an added advantage.
10. Experience in Higher Education industry is a bonus.

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department: Applications - Faculty & Research Systems

Employee Referral Eligible: Yes

Job requisition ID: 24395