Head, Case Resolution

Are you passionate about architecting and shaping a safe and trusted online space for Singapore? Do you envision a role where your work contributes directly to enhancing online safety in Singapore? If this passion and vision resonate with you, we invite you to join us on a meaningful and impactful journey at the new Centre for Online Safety (the Centre).

Key Responsibilities

• You will be responsible to lead the team and drive the following workstream to help resolve the cases that are brought to the agency’s attention:
• Manage an Operations team to proactively evaluate and respond to stakeholders reports and public feedback on online content, ensuring a dynamic and adaptive online safety approach.
• Conduct thorough and balanced assessments on potentially harmful online material, taking swift and decisive action to address them.
• Ensuring smooth operations, and managing the overall workflow, including issuance and compliance of directions, ensuring modalities and data are up to date.
• Undertake multiple stakeholder negotiations with Industry and coordination with Whole of Government in relation to victim relief against online harmful material

Job Requirements

• At least 5 years of supervisory experience in a technology policy or operations related role in the private or public sectors. Job grade will be based on duration and level of relevant work experience.
• Experience in an Operations role, Public Policy, Online Content Regulation, Online Trust and Safety space would be advantageous.
• Strong interest in online safety, and good knowledge of how online platforms operate, including social media services and app stores.
• Excellent stakeholder management and communication skills, with the ability to engage and influence diverse audiences.

Position will be commensurate with experience.

Only shortlisted candidates will be notified.

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