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Customer Success Consultant

$ 2,500 - $ 5,000 / Per Mon

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As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest level of customer satisfaction and increase the customer retention rate for every client you serve.

Job Duties

  • Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
  • Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
  • Responsible for onboarding new clients, ensuring smooth transition and successful implementation
  • Regularly analyse and ensure business objectives, project milestones and quality standards are met
  • Act as an advocate for clients, ensuring their feedback are heard and acted upon
  • Provide expert advice and guidance to client on maximizing value of products/service to meet their business needs
  • Conduct User Requirement Workshops and User Training sessions, when necessary

Qualifications and Skills

  • Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
  • At least 3 years of working experience in Project Managing web-related projects will be advantageous
  • Proven experience in customer-facing role within the fast-paced IT industry
  • Possess excellent communication and interpersonal skills
  • Fresh graduates are welcome to apply

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Type: Full-time

Pay: $2,500.00 - $5,000.00 per month

Benefits:

  • Health insurance
  • Professional development
  • Promotion to permanent employee

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Education:

  • Bachelor's or equivalent (Required)

Experience:

  • Project Managing of web-related projects: 2 years (Required)

Location:

  • Singapore 118227 (Required)

Work Location: In person