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Job Duties
· Ensuring a high level of quality in the services and deliverables provided by the company
· Involved in the quality assurance and service level agreement of maintenance projects
· Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
· Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
· Manage and ensure timely delivery of projects
· Liaising with clients to discuss and identify their project requirements
· Evaluate and resolve any discrepancies and problems that arises during project delivery
· Actively engaging customers to find out their level of satisfaction with the services provided
· Initiate processes to improve the service level provided by the company
· Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
· Ensure project output consistently meets requirements and standards
· Conduct User Requirement Workshops
· Conduct User Training sessions
Qualifications and Skills
· Minimum Degree in Information Technology, Computer Science or equivalent.
· Preferably at least 1 year of experience in IT Software or related field.
· Certifications in Project Management are advantageous.
· Working knowledge in MS Office, Project Management and Visio.
· Able to handle multiple tasks/projects simultaneously.
· Customer-oriented person with excellent communication skills, both written and verbal.
Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.
https://www.wphdigital.com/notices
Job Type: Full-time
Pay: $2,500.00 - $4,500.00 per month
Benefits:
- Professional development
- Promotion to permanent employee
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Education:
- Bachelor's or equivalent (Required)
Experience:
- Associate Consultant: 1 year (Required)
Work Location: In person