Epicareer Might not Working Properly
Learn More

Service Assistant

Salary undisclosed

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Ferrari

27A Tanjong Penjuru

Full Time

Job Responsibilities

Main objectives of the role

  • Ensure premium service tailored to the individual needs of each customer

  • Lives up the BMW/ MINI brand behaviour standards

Tasks and activities of the role

Performs and promotes services and products

  • Knows and applies the service process steps and knows all organisational interfaces and structures

  • Knows the relevant KPIs for his or her target achievement

  • Ensures the smooth cooperation between all interfaces

  • Supports the Service Advisor with acquisition activities and marketing campaigns

  • Conducts follow up calls

  • Promotes the whole range of vehicle parts and accessories

Coordinates the service appointments

  • Receives the customer demands regarding workshop appointments, customer complaints and price enquiries

  • Makes sure that all customer data are updated

  • Organizes and prepares the customer appointments for the Service Advisors

  • Estimates costs and time for work to be carried out and informs the customer continuous to ensure smooth delivery of the vehicles

  • Supports the Service Advisors in the settlement of accident claims

  • Coordinates replacement vehicles for customers (if desired)

  • Generates and hands over the customer invoice to the Service Advisor

  • General administration of all customer-related data and affairs

Customer care

  • Ensures a professional and individual customer care

  • Observes the regulations regarding order and cleanliness

Job Requirements

  • Good general education

  • Driving license

  • Vocational (or technical) training

  • Working experience with service

  • Working experience as technician

  • Professional experience as a Service Assistant