Executive, Warranty & Admin

Company :

• Responsible / liaise with relevant department on setting up and control of proper warranty structures and procedures according to BMW guidelines.

• Conduct internal warranty audit for all centers.

• Conduct PEC claim audit for all centers.

• Assist external warranty audit conduct by BMW Ag / BMW Asia and sustain the standard of values from credit note.

• Maintain warranty, goodwill policies and procedures according to BMW regulations, market needs and company requirements

• Perform warranty internal audit and assist on warranty external audit conducted by BMW Ag/ BMW Asia

• Follow up of cost development for warranty and goodwill and propose corrective measures to the Management

• Ensure that repair charges are strictly enforced to the appropriate accounts

• Enhancements of service warranty guidelines for cost improvement

• Monthly briefing with workshop technician on warranty matters

• Investigate rejected claims, re-appeal and resubmission with compilation of figure for recommendation to the respective managers

• Any other ad-hoc admin duties

Requirements:

• Minimum O Level in any fields with at least 3 years of warranty admin experience in automotive industry

• Computer Literate

• Office Administration skills

• Team player

• Eye on details