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Part-time Healthcare Customer Service

Salary undisclosed

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Duration: 1 year

Location: Dhoby Ghaut/ Westgate/ Woodlands

Working Hours: Monday - Sunday (Any 3 days) 9am to 6pm/ 1130am to 9pm

*Must be flexible to work on shift

Responsibilities:

Blood Donor Registration

  • Verify donor identity and particulars Register donors in the Blood Bank Computer System
  • Ensure donor eligibility and check for outstanding deferrals
  • Verify and affix correct donor details on printed labels
  • Issue queue tickets for registered donors

Quantitative Haemoglobin (Hb)

  • Estimation and Weight Taking
  • Verify donor registration and weigh the donor
  • Perform Hb testing and record readings
  • Provide explanation and advice if donor does not meet Hb criteria
  • Perform maintenance of Hb measuring meters and weighing scales

Donor Care

  • Handle donor enquiries
  • Assist donors in booking appointments
  • Print and prepare DHAQ forms
  • Issue and track car park redemption tickets

Donor Linking

  • Accurately enter phlebotomy and blood collection results
  • Check system entries against the number of blood units collected
  • Securely store all DHAQ forms at the end of the session

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