Service Delivery Manager
$ 3,500 - $ 4,500 / month
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Key Responsibilities:
Customer Support & Troubleshooting:
- Provide technical assistance to customers by diagnosing and resolving system-related issues, bugs, and system performance problems.
- Assist with the installation, configuration, and setup of products at customer sites or remotely.
- Offer both onsite and remote support to troubleshoot issues, ensuring that systems are running smoothly for clients.
- System Customization & Implementation:
- Assist with the customization and configuration of system solutions to meet the unique needs of the customer.
- Coordinate with project teams to implement solutions on customer sites, ensuring that deployments are completed smoothly and within the given timeframe.
- Help manage upgrades, ensuring minimal downtime and a seamless transition for clients.
Project Coordination:
- Work closely with project managers to plan and schedule installations, updates, and rollouts.
- Ensure that project timelines and technical requirements are met and provide regular updates to stakeholders.
- Oversee the execution of system-related tasks on client projects, from setup to delivery.
Training & Documentation:
- Provide training to clients on the use of the system, ensuring that customers can effectively utilize the product post-deployment.
- Create and maintain documentation, including troubleshooting guides, FAQs, and best practices, to assist customers and internal teams.
Customer Feedback & Product Improvement:
- Collect feedback from customers on system performance and any challenges they face.
- Report issues and suggest improvements to the development team based on customer insights and recurring problems.
Qualifications:
- Bachelor’s Degree in Business, Management, Information Technology, or related field
- Proven Experience in a service delivery management or related role
- Strong verbal and written communication skills
- Expertise in managing multiple projects, with strong organizational skills to meet deadlines and ensure smooth service delivery
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