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- Prepare workstation at the start of shift and ensure all equipment and required work materials are in order
- Up to date of internal promotions and be familiar with the local community and famous events in town
- Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore
- Attend to guests upon their arrival at the entrances handling their inquiries and responding to their needs
- Manage the queue at the entrance by directing the guests to the different designated queues and engaging/ interacting with the guests during the wait to enhance guest arrival and departure experience
- Adapt to changes and ensure adherence to organisational operating procedures and service standards
- Handles luggage for both arriving and departing guests and groups. This includes proper handling, tagging and delivering of luggage
- Rotated to perform duties at the curb and work closely with Bell Captain and Supervisor at the driveway to ensure guest’s arrival and departure experience is seamless
- Is trained to handle luggage handling equipment like bell-cart and birdcage trolley
- Involves in learning applying property management system such as OPERA, and dispatching system such as FCS
- Delivers incoming items to the guestrooms at the request of Guest Services dispatcher/supervisor/captain or/and guests
- Maintains the luggage room and luggage trolleys. This involves properly stacking of baggage in luggage room, polishing of trolleys and maintaining a hazard-free environment
- Handles baggage-related requests such as long-term/short-term storage, luggage repair
- Sorts and delivers the requested daily newspapers to all VIP rooms, suites and scheduled rooms
- Processes guest’s request. In the event, if the request is not directly related to his/her area of capacity, the request is owned and forwarded to the right department
- Maintain close liaison with all other departments to have a good understanding the operational flow to ensure seamless guest experiences
- Exhibit exceptional customer service at all times to guests and fellow employees
- Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history in Opera
- Recommend new ideas to enhance guest experience and revenue generation
- Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines
- Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents
- Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
- Respond emergency situations
- Respond to guest requirements as long as they are safe, legal and economically sound
- Practice well-mannered and groomed as per company standard at all times
- Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture
- Self -Motivate for continuous learning and development
- Support Guest Service Agents with assignment of clean rooms during check in process
- Undertake the role of mentoring new Team Members with front desk operations and procedures upon completion of their classroom training
- Involve in Documentation, Financial and report management
- Attend scheduled departmental meetings as required
- Review systems and processes for workflow and productivity improvement
- Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Guest Services Team
- Observe the usage of supplies to ensure that it’s within budget and minimize wastage
- Contribute ideas in support of the company vision, mission, value and guiding principles
- Actively involve to sustainability programmes to drive organisational green initiatives
- Perform any other duties and responsibilities as and when assigned by Management
- Secondary education preferred
- Minimum 1 year experience in the same capacity
- Good guest relation and problem solving skills
- Good planning and execution skills
- Ability to manage time, organize, good communication and motivational skills
- Meet the attendance guidelines of the job and adhere to departmental and company policies
- PC Literacy and good typing skills
- Basic knowledge in Microsoft Office applications
- Candidates must have a good command of spoken and written English, and any additional language is an advantage
- Pays attention to details and have strong customer service skills
- Mature, meticulous, resourceful, organized and able to work independently
- A team player and takes initiative to assist other Team Members when required
- Have impeccable follow-through; and “Can Do” attitude and mindset.
- Be willing to work any day and any shift
- Well-groomed and professional disposition
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