LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team.Job ResponsibilitiesMonitor performance, provide training and coaching, and lead initiatives to improve overall engagement and satisfaction levels.To observe staff and guest interactions and confer frequently with service staff to ensure guest satisfaction.To train and groom staff regularly so that the staff are well-advised and have proper presentation in line with company policy.To coordinate with various departments to ensure seamless execution of events and programsTo engage with guests through interactive activities, tours, and educational programs.To provide exceptional customer service and ensue all interactions contributes to a positive and memorable guest experienceTo oversee the logistics and execution of programs, ensuring all aspects run smoothly and efficiently.To ensure all activities and programs comply with safety regulations and standards.To maintain a safe and welcoming environment for all guests and staff.To work with the Attraction leadership team on planning, development, and implementation of new programs for the Attractions team.Support Managers and Department in achieving all goals and Key Performance Objectives/Must be able to work in a fast-paced, high volume and performance-based environment while maintaining the highest level of service quality and performance capabilities.Strictly adhere to all established departmental policies, procedures, and operating standards.Any other related duties as directed.Job RequirementsEducation & CertificationNo formal education requiredExperiencePrior experience in a supervisory or leadership role within engagement, guest services in hospitality and attractions industryOther PrerequisitesPossess a good sense of spontaneous positivity and creative impromptu thinkingExperience in developing and implementing engagement initiatives.Enthusiastic attitude and vibrant persona with an eagerness for friendly interactionsPassionate and love interacting with childrenA well-groomed and professional appearance.Proficient in written and spoken English (essential), and at least one other spoken language/dialect (desirable)Excellent organizational and multitasking skills, with the ability to manage multiple projects simultaneously.Able to communicate effectively to a broad range of audiences, in person or online.Excellent verbal and written communication skills.Flexibility to work evenings, weekends, and/or holidays as needed.Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
