Admin Verification officer ( 8 months contract,$2,580 per month)
$ 2,580 - $ 2,580 / Per Mon
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5 days a week (Monday - Friday) 9am-6pm
Location:Novena
Job Description
Facilitate survey administration and conduct data validation on completed surveys
Make calls out to respondents to verify and clarify data
Conduct and verify data on completed survey cases to ensure data is accurate and reliable
Support the team and contact service centre in terms of administrative and coordination
Data entry for completed surveys, and to update status and report to supervisor
Ensure highest level of customer experience service is rendered
Respond to queries from respondents in a professional manner
Maintains a high standard of work quality by consistently meeting and exceeding performance goals (KPI)
Ability to work proactively, independently under tight timelines
Proficient in computer usage, able to adapt to systems within a short period of time
Requirement
Possess at least ‘A’ levels qualification or equivalent.
Proficient in using computer and Microsoft Office
Strong phone and verbal communication skills along with active listening
Experience with Key Performance Indicators (KPIs) preferred
Must be detailed and ensure data accuracy
Focus on quality and customer service
Exceptional listening and analytical skills
Solid time management skills
EA Personnel Name: Serena Ho
EA Personnel No: R1879511
EA License No: 01C4394
Location:Novena
Job Description
Facilitate survey administration and conduct data validation on completed surveys
Make calls out to respondents to verify and clarify data
Conduct and verify data on completed survey cases to ensure data is accurate and reliable
Support the team and contact service centre in terms of administrative and coordination
Data entry for completed surveys, and to update status and report to supervisor
Ensure highest level of customer experience service is rendered
Respond to queries from respondents in a professional manner
Maintains a high standard of work quality by consistently meeting and exceeding performance goals (KPI)
Ability to work proactively, independently under tight timelines
Proficient in computer usage, able to adapt to systems within a short period of time
Requirement
Possess at least ‘A’ levels qualification or equivalent.
Proficient in using computer and Microsoft Office
Strong phone and verbal communication skills along with active listening
Experience with Key Performance Indicators (KPIs) preferred
Must be detailed and ensure data accuracy
Focus on quality and customer service
Exceptional listening and analytical skills
Solid time management skills
EA Personnel Name: Serena Ho
EA Personnel No: R1879511
EA License No: 01C4394
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