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Jobs or company...

Customer Care Associate

Salary undisclosed
Original
Simplified

COMPANY INTRODUCTION

Since our incorporation in 2003, Terra Systems has become the performance and value leader in IT systems integration, offering customized, efficient, and cost-effective solutions to corporates and government agencies. Visit us today at terra.systems

JOB DESCRIPTION – CONTACT CENTRE AGENT

The Customer Service Officer (employed by Terra Systems Pte Ltd) will be working in a dynamic, fast paced Contact Center environment. You will be responsible for handling a diverse range of enquiries from members of public (MOPs). You will endeavour to provide a high level of service to MOPs, supported by the Terra management team. A team player and a champion for customer happiness, you will go the extra mile to delight MOPs with insightful and accurate answers.

Hiring Entity: TERRA SYSTEMS PTE LTD

Job Title: CONTACT CENTRE AGENT

Type of Role: FULL TIME, WORK FROM OFFICE

Location: SINGAPORE (Tai Seng)

Available Shifts:

· Morning Shift: 0830 – 1800, 0830 – 2030

· Afternoon Shift: 1100 - 2030

· Night Shift: 2030 – 0830

ROLES AND RESPONSIBILITIES

· Attend to enquiries, feedback & complaints via feedback forms, calls, and live chat platforms

· Resolve MOP’s queries efficiently and within stipulated datelines

· Liaise with external stakeholders with regards to enquiries and feedback

· Escalate issues to the relevant internal line units and see to their resolution

· Practice the no wrong door policy and warm transfer MOPs to the correct government agency

· Contribute regularly to the Knowledge Management System

· Participate in daily systems testing to ensure a high level of systems uptime

· Any other ad-hoc duties as assigned by your Supervisor and Team leader

REQUIREMENTS

At least TWO (2) years of working experience in roles related to CUSTOMER SERVICE. (COMPULSORY)

Possess at least a diploma in any discipline (or completed and passed the GCE ‘A’ level with two (2) AO and two (2) A passes)

Should be computer literate with the ability to deliver excellent customer service experience and able to provide and capture information in an efficient and accurate manner.

Should be able to communicate fluently, whether verbal or written, in English.

Note: Training will be conducted in Nov and Dec 2024. Training allowance will be paid.


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
    • Saturday: Morning, Afternoon, Evening
    • Sunday: Morning, Afternoon, Evening
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 01 January 2025
  • Expected salary: $2,000 - $3,000 per month
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