Customer Service Agent (Live Chat) / UP$3800 + Bonus / East / Contract
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Contract duration: 12 months
Work location: Eunos
Working hours: Mon - Fri (9am - 6pm)
Salary: Up to $3800 + Completion Bonus!
Responsibilities
- Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
- Ensure effective and timely follow-up as promised to customers.
- Alert management of issues and concerns that require escalation for complete resolution.
- Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
- Work closely with stakeholders on the service request requirements.
- Deliver service requests within stipulated service standards.
- Undertake projects or other responsibilities as assigned.
Requirements
- Preferably ’A’ Levels or Diploma holder with relevant working experience.
- Good interpersonal and communication skills.
- Proficient in written and conversational English. (Mother Tongue will be advantageous to support non-English speaking customers).
- Possess a pleasant and cheerful disposition.
- Meticulous and detailed-oriented.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
https://go.persolkelly.com/job/apply/4977
We regret to inform that only shortlisted candidates will be notified.
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