Reservations Executive
$ 2,300 - $ 3,000 / month
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- Knows all reservations process and handling. Proficient in operating the reservations systems and equipment.
- Provides prompt, courteous and efficient service at all times, and ensure a constant high standard of pre-arrival experience provided to our guests.
- Ensures that all reservations are entered accurately, and database update maintained consistently.
- Ensures that all reservations are thoroughly reviewed prior to guest’s arrival.
- Updates herself/himself of booked-out status and need periods to maximize sales opportunities.
- Processes incoming reservation requests/correspondence, confirming or regretting on the day received.
- Familiarizes herself/himself with billing and credit policies to effectively handle and process billing requirements.
- Develops and maintains an accurate and updated filling system of all correspondence for easy access and retrieval.
- Control no-show and cancellation charges.
- Advise Sales team on room availability for their enquiries.
- Arrival checks for reservations made the previous day, arrival for next three days and check all VIP arrivals by reviewing arrival report daily.
- Any other duties as directed.
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