Customer Service Officer

$ 2,000 - $ 2,700 / month

Apply on

Original

Simplified

Perform accurate and prompt entry of orders in the system.
Ensure timely and accurate processing of orders received through the order hotline and faxes.
Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery.
Deliver prompt and efficient service to order processing via call centre hotline, email, sales order.
Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to.
Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
Ensure timely feedback of all problems and issues from customers and principals.
Train new customer service agents and provide support / buddy system to new employees.
Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
Ensure strict adherence and compliance to ISO procedures.