Front of House Staff

$ 2,100 - $ 2,100 / month

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Key Responsibilities:

1. Customer Service:

Greet and welcome guests as they arrive, ensuring a positive first impression.
Assist guests with inquiries, reservations, and special requests both in person and over the phone.
Address and resolve customer complaints promptly and effectively.

2. Reception Management:

Oversee the reception area, ensuring it is tidy, well-organized, and welcoming.
Manage the check-in and check-out process for guests, ensuring accuracy and efficiency.
Handle cash transactions and maintain accurate records of all financial dealings at the reception.

3. Coordination and Communication:

Liaise with other departments (e.g., kitchen, housekeeping, security) to ensure smooth operations and excellent service delivery.
Communicate effectively with team members to share information and updates regarding guest preferences and special requests.

4. Reservations and Bookings:

Manage reservations, including taking bookings over the phone, via email, and through online systems.
Confirm reservations and update booking systems with accurate information.
Coordinate seating arrangements and manage waiting lists to optimize table turnover.

5. Administrative Duties:

Maintain accurate records of guest interactions, complaints, and feedback.
Order and manage front of house supplies, ensuring necessary items are always in stock.

Requirements:

Experience: Minimum of 2-3 years of experience in a front of house role, preferably in the hospitality industry.
Skills:
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in using reservation and point-of-sale systems.

Personal Attributes: