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Front Desk and Admin Assistant

$ 1,800 - $ 2,300 / month


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Front Desk Responsibilities:

  • Provide courteous and professional frontline customer service for the counselling centre.
  • Manage appointments, including scheduling, sending reminders, and ensuring room bookings are accurate.
  • Serve as the primary point of contact for clients and therapists, addressing inquiries and concerns promptly and professionally.
  • Provide clients with information about services, pricing, and policies.
  • Ensure the room is prepared before each session, including refreshments, and maintain the cleanliness and neatness of the centre.
  • Collect payments and send the necessary information to the finance department.
  • Uphold confidentiality of both client and therapist information.
  • Perform any other ad-hoc duties as assigned.

Administrative Responsibilities:

  • Maintain and upkeep the office space, ensuring everything is in order.
  • Handle email and phone inquiries, forwarding them to the relevant person in charge.
  • Oversee procurement of office supplies and items.
  • Assist with and participate in event preparation.
  • Perform any other ad-hoc duties as assigned.

Requirements and skills

  • Proven work experience as a receptionist, front office representative or similar role Customer service of at least 2 years , Previous experience in a similar role, particularly in a counselling, clinic or mental health setting.
  • Proficiency in Microsoft Office
  • Professional attitude and appearance
  • Good verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent customer service skills
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