Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Operations Manager / Team Lead

Salary undisclosed

Apply on

CareerJetSG

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified
Responsibilities
  • Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.
  • Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the team.
  • Leads the team to perform service recovery in the event of issues.
  • Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover those on leave.
  • Mentor, provide guidance and support to the Service Desk team.
  • Lead and develop the service desk team, including hiring, training, and performance evaluations.
  • Ensure the team knows how to use the provided ESM tool (e.g., ServiceNow) effectively for ticket management and service delivery.
  • Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.
  • Identify and implement improvements along with updating of documentation for service desk processes and procedures.
  • Foster a customer-centric culture within the team, emphasising excellent customer service.
  • Attends regular meeting (weekly and monthly) with the Team and prepare weekly and monthly reports.
  • Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.
  • Provide suggestions to the team on what to update in the IT Service Desk playbook, ensuring it is comprehensive and current.
  • Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.
  • Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.
Requirements
  • Degree in Computer Science, Information Technology, or a related field.
  • Prior experience in a service delivery or IT management role within a corporate environment.
  • Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.
  • Strong understanding of end user computing devices, M365 applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage
  • Proficiency in using ESM tools such as ServiceNow.
  • Excellent leadership, team and stakeholder management skills.
  • ITIL 4 Foundation Certification
  • ITIL 4 Intermediate / Expert preferred
  • Project Management Professional (PMP) or similar will be an added advantage.
Shortlisted candidate will be offered a 1 year Agency Contract employment.
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