Retail Mall Customer Service / Gown Boutique

Key Responsibilities:

• Assist brides and grooms or families or individual in selecting the perfect outfits for their photoshoots and weddings, offering personalized recommendations that reflect their unique styles.
• Provide excellent customer service by following up with clients on fitting appointments, ensuring their outfits are perfect ahead of their big day.
• Manage the studio's inventory efficiently to avoid overlapping bookings and ensure all clients have access to their chosen outfits when needed.
• Handle wedding gowns, suits, and accessories with care, ensuring they are well-maintained and prepared for fittings.
• Collaborate with the team to achieve both short- and long-term business goals.
• Develop essential skills such as client communication, problem-solving, and teamwork by engaging with clients and addressing their needs.
• Take ownership of tasks and contribute to a smooth, organized workflow within the studio.

Job Requirements

• Minimum qualification: High school diploma or equivalent.
• Prior experience in customer service or the service industry is preferred.
• While not required, a strong interest in creating engaging social media marketing content will be a valuable asset.
• Strong interpersonal and communication skills with a passion for providing excellent customer service.
• Detail-oriented with the ability to manage inventory and scheduling to prevent booking conflicts.
• Able to work effectively as part of a team in a fast-paced bridal studio environment.
• Flexibility to work on weekends and public holidays, based on the studio’s operational needs.
• Positive attitude, willingness to learn, and ability to handle various tasks independently.
• Able to speak both Mandarin and English.

In addition to mastering the basics of handling merchandise such as gowns, suits, and accessories, newly recruited personnel are expected to gain valuable insights into both the wedding & clothing industry. As part of our team, they will play a key role in driving business growth, both short and long term. Equally important is their personal and professional development. We hold each team member accountable for their assigned responsibilities, while encouraging growth in areas like communication, problem-solving, and customer service.

As front-line retail staff, new recruits will encounter real-world scenarios, from client interactions to delivering exceptional service. They will also learn how to collaborate effectively with colleagues to ensure the successful completion of various tasks.