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Jobs or company...
L

Front Office Executive

Salary undisclosed
Original
Simplified
Liberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road to source for a Front Office Executive. The role will see you warmly welcome and register guests, provide attentive service, handle check-ins and check-outs, and address any challenges guests may experience during their stay.
Responsibilities:
  • Completing the guest registration process by accurately inputting and retrieving information, confirming guest details, and room rates.
  • Working closely with team members to achieve departmental goals.
  • Introducing loyalty programs to new guests and ensuring benefits for current members are applied.
  • Guiding guests to their rooms, delivering room keys, and offering tokens of appreciation.
  • Accurately managing guest accounts, including room and service charges.
  • Assisting with various payment types, including vouchers and traveler’s checks.
  • Greeting guests with warmth, responding to inquiries about hotel amenities and events.
  • Addressing special guest requests or forwarding them to appropriate team members.
  • Handling phone and email inquiries, noting special requirements and communicating them with the team.
  • Retrieving and delivering guest messages, mail, and other items as needed.
  • Recording and resolving guest complaints promptly and diplomatically.
  • Staying composed during high-activity periods and emergencies, applying sound judgment.
  • Participating in training to enhance service standards and develop team skills.
  • Contributing ideas for service improvements, showing creativity in enhancing guest and team experiences.
  • Ensuring personalized service for VIPs and collaborating with Sales and Reservations for corporate guests.
  • Facilitating efficient check-outs, verifying account details for accuracy.
  • Participating in daily briefings, shift handovers, and reviewing the logbook.
  • Completing daily front desk tasks, including checklists, credit checks, and online backups.
  • Following hotel pricing strategies, offering value-based rates, and maintaining rate integrity.
  • Promoting room upgrades to drive revenue while providing value for guests.
Qualifications:
  • Previous experience of 1-2 years in a similar role is preferred.
  • Proficiency in utilising Hotel Front Office Software such as Opera
  • Excellent interpersonal skills and the ability to manage internal and external guest interactions with tact and diplomacy.
  • Ability to work under pressure, especially during high-activity periods.

Summary of role requirements:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,000 - $2,600 per month
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