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Guest Relations Executive

$ 2,000 - $ 2,400 / month


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Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

  • Performs check-ins and check-outs.
  • Ensure all reservations are entered in timely and accurate manner.
  • Handles guests enquires and complaints.
  • Attend to customer's need and ensure customer satisfaction.
  • Follow up on email enquiries.
  • To work closely with Housekeeping and Maintenance Department
  • To carry out our duties and responsibilities assigned.
  • This role will report to the Hotel Manager.
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