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Assistant Manager (Technical Services)

$ 4,000 - $ 5,000 / month

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Job Responsibilities

  • Provide technical support to end-users and troubleshoot computer problems including installation, upgrading, deployment, and maintenance of computer hardware and software.
  • Assist in managing daily IT operational cases/requests and ensure that Service Level Agreement (SLA) with appointed service provider(s) is met.
  • Manage an inventory of all technology assets and periodic compilation of statistics and reports.
  • Work closely with the service providers (third-party vendors) to:
  • Manage and maintain technological systems like laptops, servers, firewalls, routers, network equipment and other devices relating to Digital Workplace.
  • Ensure the technological systems are patched up to date.
  • Ensure required devices are interconnected with Azure file shares, VPN, emails, cloud applications and other server applications.
  • Install, upgrade and manage software and hardware on company devices.
  • Manage all software licenses and hardware maintenance contracts and ensure that renewals are done timely.
  • Ensure that backups and synchronisations of all systems are performed timely.
  • Process supplier invoices and assist with IT procurement relating to Digital Workplace.
  • Assist in developing governance policies, best practices, and procedures (SOP) related to IT end users computing and infrastructure relating to Digital Workplace.

Job Requirements

  • Diploma or Degree in IT or related field with at least 3 years of relevant work experience in this field.
  • Proficient in Microsoft applications e.g. MS Outlook, MS Excel, MS Teams, SharePoint, Azure etc.
  • Proficient in end-user computing support.
  • Understanding of computer systems (hardware/software), servers, networks, cloud technology etc.
  • Good working knowledge and experience in the following areas: Microsoft Office 365, Windows Server administration
  • Able to work in collaborative and dynamic work environment.
  • Possess good communication and interpersonal skills.
  • Able to work independently under minimum supervision

Job Type: Full-time

Pay: $4,000.00 - $5,000.00 per month

Schedule:

  • Monday to Friday

Experience:

  • IT: 3 years (Preferred)

Work Location: In person