Technical Sales Manager – Segment (Crush, Liquids, Specialty)

JOB SUMMARY

Under general direction, the Technical Sales Manager is responsible for managing the technical sales aspects including segment, product line & technology packages, and all relevant technical supporting activities throughout the entire sales process. Successful activities include: collaborating within the sales organization on new customer opportunities, building strong customer relationships, technology training, collecting & analyzing customer/market insights to identify winning technology solutions, and supporting strategic sales growth initiatives. This is a key role within our organization advising and guiding the technical aspects of the sales process while working within a close collaboration with Global Technical Sales Managers (TSMs) to ensure alignment and leverage global insights and strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build credible & strong relationships by focusing on:

• Advocating, coaching, and training for the segment, product line, and/or specific technology.
• Supporting sales growth opportunities, and proposal development, in a team selling approach with sales managers and sales support operations.
• Actively supporting sales activities: customer technology needs assessment, alignment with engineering standards, technology decision, product sizing, and strategic account planning.
• Face to face interactions with customers and identified markets we serve.
• Developing multiple relationships & communication pathways within a customer
• organization focused on Engineering and Plant Operations.
• Support conference strategies including technical presentations and booth support.
• Maintaining up-to-date understanding of industry trends and technical developments.
• Identifying opportunities & advise on available technology or service solutions.
• Clearly articulate Crown’s technology offerings and advantages.
• Obtaining and coordinating data and recommendations to Sales and Sales

• Segment and Product Line development:

• Collaborate with Global Segment Commercial Leads, Engineering, & other Technical Sales Product Managers to develop cohesive standard global product offerings.
• Develop & Manage standard product line sales tool-kits including sizing programs, sales flow diagrams, mass balances, and a library of sales presentations.
• Assist marketing collateral development on product lines and new innovations.
• Support technology discussions to close the deal in an efficient and professional manner.
• Deliver against sales goals by supporting Sales, Sales Support, & Aftermarket team members.
• Cross functional & global collaboration. Key technical tag for Aftermarket commercial support connecting inquiries into Sales & Engineering as needed.
• Deep understanding of technology/service value and total cost of ownership, TCO.
• Support new innovation launches with technical support & training.
• Contribute to all customer field reports after each customer visits.

• Develop testing protocols for customer piloting work as required.

• Perform other related duties as required and assigned.

QUALIFICATIONS AND SKILLS

• Bachelor’s degree in chemical, or mechanical engineering.

• Master’s degree preferred.

• 5+ years Engineering or Operations experience within the Oilseeds complex, preferably in an Oilseeds Crushing or Vegetable Oil Refining, Palm Processing, Biodiesel, and/or Oleochemical business.

• Demonstrated sales support experience.

• Strong Competitive desire to succeed & win.

• High integrity and ethics.

• Entrepreneurial spirit.

• Excellent written and verbal communication skills.

• Effective at problem solving and conflict resolution.

• Outcome focused with the ability to manage competing priorities and work well under pressure.

• Strong attention to detail.

• Technology advocate into customer focus.

• Establish and maintain effective working relationships with co-workers, customers, and vendors.

• Responsive to requests and inquiries from internal and external customers.

• Well-developed presentation skills.

• Knowledge of computers and applications, such as Microsoft Word, Excel, TEAMS and PowerPoint, SharePoint.

• Must be able to communicate in English fluently. Ability to communicate in a second language – European or Asian languages preferred but not required.

• Customer relationship management (CRM) experience a plus.

• Process Modeling experience – ChemCad, Aspen modeling a plus.

• Ability to travel internationally and domestically up to 25% of the time.