Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service Executive (18 months)

Salary undisclosed
Original
Simplified
Contexte et environnement

  • Provide Customer Service to assigned customers in any of the countries
  • Good product knowledge and their application, keep well informed on product updates and prices changes
  • Well versed in International Trade Terminology (e.g. Incoterms, UCP 600), Trade Documentation and Procedures, various payment terms in International Trade (CI, CFR, FOB, EXW, etc.)
  • Knowledge of various Free Trade Agreements (CEPT Scheme)
  • Be prepared for job rotations with change of customers/countries/work scope from time to time as deemed necessary by the hierarchy


Activités

  • Respond to customer enquiries on product availability and pricing enquiries
  • Process all orders received and coordinating of shipments both local and overseas
  • Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic
  • Verify products and pricing accuracy, endorse and acknowledge receipt of orders
  • Data entry of all orders into system with accuracy by the stipulated order cut-off time
  • Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders
  • Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume
  • Coordinate with customers and respective personnel from Production / Logistics / Warehousing / Procurement personnel on export shipments or self-collection or delivery of orders
  • Generate and check all shipping documents (Invoices, Packing List, Bill of Lading, Certificates of Origin, Certificates of Analysis, Fumigation/Packing Declaration, Form D, etc.)
  • Collate all shipping documents and dispatch to consignees
  • Attend to customer complaints and coordinate feedback and investigation findings
  • Maintain strong business relations and close contact with customers
  • Provide back up support in absence of colleagues in the team
  • Liaise with various departments on customers’ enquiries on products
  • Maintain records and references for internal and external audits
  • Participate in maintenance of Quality Management Systems (ISO 9001:2000)
  • Participate in maintenance of HSE Management Systems (ISO 14001 & ISO 45001)
  • IATF 16949 awareness
  • Participate in ad hoc projects related to Customer Service Team


Profil du candidat

Qualification/Experience
  • Entry level candidate from university are welcome to apply
  • University graduate in Supply Chain, Maritime or related fields
  • Has analytical & strategic mindset
  • Able to work independently and drive projects and initiatives
  • Strong communications and interpersonal skills to work with different stakeholders
  • Proficient in Microsoft Office Applications
  • Knowledge of VBA is desirable
  • Initiative and forthcoming with ideas for continuous work improvements
  • Must be a team player and willing to share load & experiences
  • Knowledge of International Trade Terminology (Incoterms, UCP 600), etc
  • Knowledge of various payment terms in international trade


Informations supplémentaires

TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.
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