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Customer Experience Manager

Salary undisclosed

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Who We Are

At Inchcape Singapore, we operate a multi-brand vertically integrated business model, distributing and retailing world leading marques. We pride ourselves on the amazing team, products and services that we have built and represent. The driver behind our growth and reliable brand is OUR PEOPLE.

Job Responsibilities

  • Lead and manage an inside sales team consisting of digital specialists, fostering a culture of innovation, collaboration, and results-oriented performance.
  • Leveraging on voice of customer to generate ideas that drive sales conversion.
  • Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales
  • Deliver and manage engagements with OEM, partners and customers complete with executive-level reporting on program progress and financials
  • Set and track sales targets for your team including generating report on sales metrics and suggest improvements

Job Requirements

  • Proven work experience as an Inside sales manager and/or Customer Experience management
  • Hands on experience with CRM software and MS Excel
  • Strong analytical and organizational skills
  • Numerical abilities and problem-solving attitude
  • Experienced in leading and inspiring people to work together across various business functions
  • Experience in managing call center will be an advantage.