Shipping and Documentation Specialist

Shipment Coordination:

• Liaise with freight forwarders, shipping lines, and other relevant parties to arrange timely and cost-effective shipments.
• Prepare and process shipping documentation, including bills of lading, packing lists, commercial invoices, and certificates of origin.
• Track and monitor shipments to ensure on-time delivery and address any potential delays or issues.
• Coordinate with internal teams (sales, production,warehouse etc.) to ensure smooth order fulfillment and shipment execution.

Documentation Management:

• Maintain accurate and up-to-date records of all shipping and export/import documentation.
• Ensure compliance with customs regulations, export control requirements, and other relevant trade laws.
• Prepare and submit necessary documents for customs clearance and other regulatory processes.
• Assist in obtaining necessary permits, licenses, and certifications for international shipments.

Customer Service:

• Provide excellent customer service by responding to inquiries, addressing concerns, and resolving shipping-related issues promptly and professionally.
• Communicate effectively with customers regarding shipment status, documentation requirements, and any potential delays.

Requirements:

• Diploma or Bachelor's degree in Logistics, Supply Chain Management, International Trade, or a related field.
• Minimum 2-3 years of experience in shipping, logistics, or documentation roles, preferably in the food industry.
• Strong knowledge of shipping procedures, export/import documentation, and customs regulations.
• Excellent organizational and time management skills with the ability to handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with shipping/logistics software.
• Strong attention to detail and accuracy in data entry and document preparation.
• Excellent communication and interpersonal skills to interact effectively with internal and external stakeholders.