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Desktop Engineer (Central | Contract| WOG Project)

$ 2,800 - $ 3,000 / month


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About the job:

  • Perform troubleshooting for client platform related problems.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade project.
  • Manage client platform implementation/upgrade project.
  • Perform on research/evaluation of client platform tools.
  • Provide systems related technical advice to customers or project team.
  • Manage client platform management systems.
  • Manage systems changes through change request process & provide status reports to the relevant parties.
  • Perform client platform related presales tasks.
  • Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
  • Ensure service level meet requirement. Propose and implement action plan when required.
  • Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

About you:

  • At least Diploma in relevant to IT
  • Knowledge in troubleshoot Window 10
  • Minimum 1 year of experience in WOG project.