Senior Account Delivery Manager

Role Responsibilities:

Account Management

• Conduct client and market research to identify new opportunities for growing and expanding work with existing clients.
• Develop new business with existing clients, identifying areas for improvement to meet and exceed sales quotas.
• Formulate business strategies and execute sales plans to achieve goals in market share, revenue, and profit.
• Manage all sales-related activities, including proposal preparation, presentations, contract and terms negotiations, periodic pricing discussions, cost analysis, and liability management.
• Detect and act on opportunities for sales growth and project expansion.
• Drive and implement local marketing initiatives to support sales objectives, ensuring resource availability and infrastructure.
• Maintain and enhance relationships with partners, vendors, and suppliers to support sales efforts.
• Analyse sales performance metrics and adjust strategies to optimize sales outcomes.
• Collaborate with relevant teams to tailor offerings to client needs and market trends.

Account Delivery Management

• Oversee client relationships, P&L management, quality, and risk for services provided, while strategically positioning for growth.
• Accurately forecast annual, quarterly, and monthly revenue streams.
• Manage and lead the delivery team to resolve customer escalations efficiently.
• Develop and implement client communication plans through dashboards and status reports.
• Conduct price-to-win, competitive positioning, and bid/no-bid analyses.

Project Management

• Ensure rigorous delivery across all aspects of project management, including schedules, objectives, resource management, action item deadlines, and budget adherence.
• Implement and enforce security policies as mandated by the MSA and internal best practices, ensuring security rigor across all project deliveries.
• Provide effective risk mitigation plans and ensure all actions are followed through.

Leadership

• Provide leadership and partnership to teams executing core projects, ensuring alignment with the company’s vision and culture.
• Update key stakeholders on sales initiatives, progress, and recommendations.
• Hire and manage Key Account Managers as needed.
• Represent the company at events and conferences to enhance business development efforts.

Requirement:

• Bachelor's Degree in Marketing, business, economics or related discipline
• Minimum 15 years of sales experience in sales, account management, service delivery or a related field
• Strong Healthcare/ Medical domain knowledge and able to deliver innovative business solutions
• Ability to work independently, handling all aspect of the sales cycle with excellent listening, negotiation and presentation skills.
• Target driven and self-starter with ability to deliver on targets, with ability to juggle multiple clients at a time, while maintaining sharp attention to detail
• Demonstrate ability to communicate, present and influence key stakeholder at all levels of an organization, with a proven track record of success.