Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Officer

$ 2,500 - $ 2,700 / month

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified
Mon - Thurs 8:30 a.m. - 6 p.m.Fri 8:30 a.m. - 5:30 p.m.Alternate Sat 8:30 a.m. - 12:30 p.m.This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).Job Scope
  • Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.
  • To assist in completion of payment transaction according to agreed terms before releasing vehicle.
  • Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive
  • Walkabout in service centres and observe cues from customers
  • Speak to customers waiting at the service lounge and perform upselling whenever possible
  • Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.
  • Do a follow-up call on no-show booking customers to fix another appointment booking date.
  • Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.
  • Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.
  • Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.
  • Assist in the daily operation of the reception.
  • Assist with collation of intake reports.
  • Assist Customer Service Executive in handling 1st level of complaint cases
  • Assist with cashiering and document submission to finance and respective managers
  • Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.
  • Any adhoc tasks assigned by customer service Manager
Knowledge & Skills
  • Preferably Diploma Holders who specialized in Customer Service
  • Minimum 3 years working experience in relevant customer service industry.
  • Proactive and independent with positive attitude.
  • Customer Oriented with good attitude and good team player
  • Good interpersonal skills to communicate with internal stakeholders and customers
  • Problem solving skills
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