Client Servicing Manager
Salary undisclosed
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Job responsibilities
· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).
· Achieving volume, profitability and customer satisfaction KPIs by management.
· Generate new business through innovative strategies, negotiate deal terms.
· Conflict Resolution – Quickly assesses escalated problems from clients, takes ownership and hands-on approach to work together with Operations to resolve issues.
· Attend to the customers’ requirements and enquiries.
· Provide assistance to other team members as required.
· Tender and provide quotation for new/ renew contracts.
· Do inventory count at hotels for rental customers.
· Visit the customers.
· Handle customer compensation issues.
· Handle customer purchase of linen/ towels.
- Any other responsibilities or duties as directed from time to time.
Jobs requirements
· Minimum of a Diploma in Business Administrations/ Hotel Management or related field.
· Minimum of 3 to 5 years of relevant experience in account, customer service or related role. Background in operations or process and Hospitality/Hotel Houskeeping is preferred.
· Willing to learn the laundry and customer process to derive best outcomes for both parties.
· Good interpersonal and communication skills.
· Patient and customer oriented.
· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).
· Achieving volume, profitability and customer satisfaction KPIs by management.
· Generate new business through innovative strategies, negotiate deal terms.
· Conflict Resolution – Quickly assesses escalated problems from clients, takes ownership and hands-on approach to work together with Operations to resolve issues.
· Attend to the customers’ requirements and enquiries.
· Provide assistance to other team members as required.
· Tender and provide quotation for new/ renew contracts.
· Do inventory count at hotels for rental customers.
· Visit the customers.
· Handle customer compensation issues.
· Handle customer purchase of linen/ towels.
- Any other responsibilities or duties as directed from time to time.
Jobs requirements
· Minimum of a Diploma in Business Administrations/ Hotel Management or related field.
· Minimum of 3 to 5 years of relevant experience in account, customer service or related role. Background in operations or process and Hospitality/Hotel Houskeeping is preferred.
· Willing to learn the laundry and customer process to derive best outcomes for both parties.
· Good interpersonal and communication skills.
· Patient and customer oriented.
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