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Product Delivery Officer ( 1 Year Contract)

Salary undisclosed

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Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will be working on the product delivery function of the New Business/ Policy Servicing team. You will report to a Team Manager overseeing the Operations Product Delivery team and ensure a timely and seamless experience in launching new products.

Job Description:

Work with the product delivery committee in rolling out new products

  • Represent New Business/Policy servicing team in product meetings with the team manager.
  • Work with New Business/Policy servicing teams in coming up with business requirements for submission to product delivery committee to ensure that operational requirements are catered for.
  • Work with technology team on UAT test plans and UAT output review and sign off.
  • Prepare and conduct training on the new products for New Business/Policy servicing teams.
  • Monitor post implementation progress to ensure smooth product roll out
  • Document business/handling rules of products launched in the existing SOP/User guides.

Who we are looking for:

  • Keen learner and able to work independently
  • Customer-oriented, with good interpersonal and communication skills
  • Meticulous, able to process requests with accuracy and meet service standards
  • Problem solving skills
  • Proficient in MS Office
  • Possesses a digital mindset. Able to appreciate and apply digital tools to processes for efficiency.
  • Able to perform under tight timelines and pressure.
  • Courageous in speaking up in meetings/discussions.

Working Experience:

  • Knowledge on Life, ILP and Term insurance plans.
  • Experienced in UAT testing
  • Knowledge across New Business/ Policy Services functions preferred.
  • Experienced in product development process

Education:

  • Degree holder

Language:

  • English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.