Guest Experience Ambassador @ Downtown

Working Hour: Mon to Fri (8am to 6pm)

Salary: $3,000 - $4,000



Job Duties:

To meet and greet visitors, lead them to appropriate room and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)
To attend enquires from staff/ courier services and receiving mails (recording & send email reminders)
To offer the management staff / external guests the choice of beverages available and assist to serve / arrange stewardess to serve accordingly.
To check on meeting room set up standards, floral arrangements, and report facility faults
To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)
To have a list of amenities and facilities in the neighbouring area of CBD including operating hours, telephone numbers, etc
To assist in the booking of executive meeting rooms
To provide taxi booking services
To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas
To receive feedback from guests or staff on facilities and services
To assist in overseeing events or VIP meetings at executive conference suite
To coordinate and manage vendors / caterers onsite providing services to the VIP / executive events
To assist managing rooms and submit reports on weekly release
To assist in handling common & executive meeting room enquiries by phone / email / Teams
To manage common meeting room bookings:
To call meeting room user 15 minutes prior to booked period to reconfirm
To call meeting room user for rooms left unused 15 minutes after booked period and update the system if no-show, followed by email to remind user on guidelines
To send reminders email to users
To oversee reconfiguration of meeting room set up
To prepare weekly schedules for stewardesses / technicians