Client Services Associate

Full Time, onsite
Smilepoint Dental Centre | Mapletree Business City
Singapore, Singapore

Salary undisclosed

Apply on

Linkedn

Original

Simplified

About the Company

We are seeking a dynamic and personable Client Relations Executive to oversee the administrative operations and front desk team of our group of dental clinics. In this role, you will ensure exceptional patient experiences, manage day-to-day administrative tasks, and lead a team of front desk personnel to ensure smooth clinic operations. This is a key position that requires both leadership skills and a hands-on approach to customer service.

About the Role

Key Responsibilities:

Team Leadership:
Supervise and manage the front desk team, ensuring efficiency and professionalism in daily operations.
Provide training, guidance, and support to staff to maintain high standards of customer service.
Schedule and manage front desk staffing to meet clinic needs.
Patient Relations:
Serve as the primary point of contact for patient inquiries and concerns, both in person and via phone or email.
Ensure all patients are welcomed warmly and treated with care, maintaining a positive experience from entry to exit.
Handle patient complaints or issues, escalating to management when necessary.
Administrative Duties:
Oversee appointment scheduling, confirmations, and follow-ups to maximize clinic efficiency.
Maintain patient records, ensuring they are up-to-date and compliant with all regulations.
Assist with billing inquiries and payment processing, coordinating with the finance department as necessary.
Order and manage office supplies, ensuring that the clinic is always well-stocked and organized.
Clinic Operations:
Coordinate with clinical staff to ensure smooth patient flow and timely appointments.
Implement and enforce clinic policies and procedures.
Monitor and improve patient satisfaction, regularly collecting feedback and making necessary adjustments.
Reporting:
Prepare and submit regular reports on front desk performance, patient satisfaction, and administrative tasks.
Track and analyze key performance indicators (KPIs) related to patient flow, appointment schedules, and customer satisfaction.

Qualifications

Minimum of 2 years of experience in a client-facing role, preferably in a healthcare or dental environment. Experience leading a team or managing staff is a plus. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficiency with office software (e.g., Microsoft Office) and appointment management systems. Ability to handle sensitive patient information with confidentiality and professionalism.

Key Competencies