Deputy Director, Service Delivery

[What the role is]

Oversee implementation and growth of effective services and initiatives that meet the needs of service users effectively and efficiently.

[What you will be working on]

Support Director in leading division and collaborating with other NCSS divisions to achieve better outcomes for persons who use social services, so that these service users are empowered to live with dignity. This includes the following:

Implementing service strategies and plans to meet identified needs and gaps:

• Partnering social service agencies, government agencies and other stakeholders;
• Using data and ground experience to improve service delivery;
• Improving relevant data collection and IT systems;
• Overseeing assessments of funding proposals of new programmes; and
• Assessing and evaluating current portfolio of initiatives and programmes

Strengthen service capacity and capability by partnering service providers to:

• Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower;
• Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
• Set and/or achieve output, outcome and impact indicators for services;
• Manage and evaluate their performance; and
• Allocate community funding to critical and needed services.

Take care of the Service Delivery team by:

• Providing guidance to team leads and their team members in their work and professional development;
• Creating and sustaining a culture where team members work, learn and play together; and
• Grooming junior and future leaders

Support the Services Group and NCSS as and when required

[What we are looking for]

Personal Competencies:

• Adaptable, Collaborative, Analytical, Critical Analysis, Good engagement and interpersonal skills, Resilient, Strong implementor, ability to see different perspectives and draw connections, Systems thinker, able to identify people’s strengths and areas of growth and work with them to co-create development journey

Skills & Knowledge:

• Sector and domain knowledge
• Stakeholder Management Skills
• Negotiation, Influencing, Facilitation and Communication Skills
• Project Management Skills
• Programme Evaluation Skills
• Research and Basic Statistics Analysis

Experience:

10 to 15 years work experience in social service sector, with prior supervisory experience in ops-policy or implementation teams. Experience in programme design and/or planning is advantageous.