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Technology Support Lead, Commercial Banking

Salary undisclosed

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This job is with JPMorganChase, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead under the Commercial Banking, Business Continuity team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job Responsibilities

  • Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
  • Execute policies and procedures that ensure operational stability and availability
  • Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
  • Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
  • Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
  • Foster a collaborative and high-performance culture within the team.
  • Establish and enforce incident management processes and standards in line with corporate standards.
  • Ensure compliance with regulatory requirements and industry best practices.
  • Provide regular updates to senior management and stakeholders on incident status and resolution efforts.
  • Prepare and present incident reports and post-incident reviews.

Required Qualifications, Capabilities, And Skills

  • Bachelor's Degree in Computer Science or equivalent
  • Formal training or certification on software engineering concepts and 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Proficient in observability and monitoring tools and techniques
  • Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  • Possess proven experience in people management, with the ability to lead and motivate a team
  • Communicates well with great interpersonal skills
  • Possess strong analytical and problem-solving abilities
  • Possess ability to work under pressure and manage multiple priorities

Preferred Qualifications, Capabilities, And Skills

  • Working knowledge in one or more general purpose programming languages and/or automation scripting
  • Practical experience with public cloud