Customer Service Manager
$ 3,700 - $ 3,700 / Per Mon
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We are on an exciting track of change and looking for an individual to join us in our journey. You should have an excellent communication skills, work independently and have the initiative to solve problems on a daily basis.
We're looking for someone with experience in high-end retail or food and beverage, seeking an office job with regular hours, away from the long shifts typical in retail and F&B.
Roles & Responsibilities
Responsibilities
Retail Outlets & Driver Management
Create, update and execute service SOP
Communicate and regularly monitor SOP compliance for all staffs
Visit outlets on a regular basis to check on compliance to SOP
Rostering of counter staffs
Review of Mystery Service Audit of counter staffs
Conduct mid year & year end performance reviews of counter staffs
Customer Service Handling
Handle and resolve customer complaints and reviews from all channels
Handle and resolve staff service complaints
Key account management for top customers
Manage and train customer service team in office
Corporate Sales Management
Respond and provide quotations for corporate enquiries.
Coordinate and manage corporate order receiving process
Preferred Qualifications:
Minimum 2 years of customer service experience in a office/retail setting will be preferred
Technology savvy, able to type and respond to chat enquiries
Educational Requirements: Diploma and above is preferred but not required
We're looking for someone with experience in high-end retail or food and beverage, seeking an office job with regular hours, away from the long shifts typical in retail and F&B.
Roles & Responsibilities
Responsibilities
Retail Outlets & Driver Management
Create, update and execute service SOP
Communicate and regularly monitor SOP compliance for all staffs
Visit outlets on a regular basis to check on compliance to SOP
Rostering of counter staffs
Review of Mystery Service Audit of counter staffs
Conduct mid year & year end performance reviews of counter staffs
Customer Service Handling
Handle and resolve customer complaints and reviews from all channels
Handle and resolve staff service complaints
Key account management for top customers
Manage and train customer service team in office
Corporate Sales Management
Respond and provide quotations for corporate enquiries.
Coordinate and manage corporate order receiving process
Preferred Qualifications:
Minimum 2 years of customer service experience in a office/retail setting will be preferred
Technology savvy, able to type and respond to chat enquiries
Educational Requirements: Diploma and above is preferred but not required
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