Customer Service Team Leader ( East to West | Call Centre | Office hours)
$ 3,500 - $ 3,500 / Per Mon
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What is your mission?
Manages team members in the day-to-day performance of work, provides leadership and coaching.
Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards.
Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments.
Identifies areas of improvement and to be able to introduce new structures and improved processes as required.
Foster team discipline, communication and morale to strengthen teamwork within the team.
Work with clients and execute service recovery actions resulting from service shortfall.
Constantly update and reinforce the team on existing products, services and operational procedures.
Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
Collate and report the agreed statistics (in their respective job scope) on a daily, weekly and monthly basis.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Preferably with 3 years of working experience in the related field is ideal for this position.
Experience in managing a team.
Highly self-motivated, energetic and sales driven with a positive attitude.
Strong communication skills.
Excellent verbal and written communication skills in English and the language of the supporting market.
Additional Information:
Training estimated up to 4 weeks
Working days: 5 days work week inclusive of weekends/ PH; Rotational Shift between 8 am to 11 pm. Up to 44 hours per week
Working Location: Chai Chee (East region) till April 2025 and Cashew MRT (West region) from April 2025
Salary Remuneration: Attractive basic salary with shift allowance and monthly KPI incentives
Manages team members in the day-to-day performance of work, provides leadership and coaching.
Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards.
Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments.
Identifies areas of improvement and to be able to introduce new structures and improved processes as required.
Foster team discipline, communication and morale to strengthen teamwork within the team.
Work with clients and execute service recovery actions resulting from service shortfall.
Constantly update and reinforce the team on existing products, services and operational procedures.
Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
Collate and report the agreed statistics (in their respective job scope) on a daily, weekly and monthly basis.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Preferably with 3 years of working experience in the related field is ideal for this position.
Experience in managing a team.
Highly self-motivated, energetic and sales driven with a positive attitude.
Strong communication skills.
Excellent verbal and written communication skills in English and the language of the supporting market.
Additional Information:
Training estimated up to 4 weeks
Working days: 5 days work week inclusive of weekends/ PH; Rotational Shift between 8 am to 11 pm. Up to 44 hours per week
Working Location: Chai Chee (East region) till April 2025 and Cashew MRT (West region) from April 2025
Salary Remuneration: Attractive basic salary with shift allowance and monthly KPI incentives
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