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customer service staff
Salary undisclosed
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$12/hr
️ Project Period: October - December 2024
5.5 days commitment per week / Adhoc positions available (No fixed commitment)
• Monday - Friday: 9am to 5:30pm (with 1hour unpaid break)
• Saturday: 9am to 12pm (no break)
**(Activation hours may vary based on client needs)
Locations: Islandwide (Car/Motorcycle Workshops)
Sin Ming
Bukit Batok / Woodlands / Yishun
Ubi / Kaki Bukit / Macpherson
Jurong / Pioneer / Soon Lee / Bukit Merah
**(Exact locations will be assigned based on your preference and availability)
: Strictly Plain Black T-shirt, Jeans/Long pants (no fancy/ripped designs) and Sports Shoes/Covered shoes
**(Staff in incorrect attire will be sent home)
Job Scope (Subject to change):
- To establish a good working relationship with the installation center's staff and to provide a positive experience to each customer.
- To align the installation center's/workshops staff regarding their SOP to engage motorist on Service Campaign
- To provide accurate and updated information on Service Campaign
- Collect feedback from customers on the Service Campaign
- To perform service recovery by providing good customer service support
- To assist in reporting by providing a consolidated end-of-day report for daily observations
- Other ad hoc duties
Staff Responsibilities & Requirements :
- Staff is required to be tech savvy to educate members of the public on using apps and other digital services.
- Staff must look presentable, be helpful and provide assistance with regards to the Service Campaign
- Staff must have good customer service attitude and problem solving skills
- Administrative duties when required and other ad-hoc duties.
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- Saturday: Morning
- No experience required for this role
- Working rights required for this role
- Expected start date for role: 21 October 2024
- Expected salary: $12 per hour
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