Customer Service Receptionist

• Assist TCM physicians and health advisors during consultations, ensuring efficient patient care.

• Perform receptionist and administrative duties including patient registration, appointment scheduling, answering phone inquiries, data entry, and filing.

• Provide basic information about TCM, healthcare, common ailments, and offer brief explanations of treatment plans and products.

• Conduct regular stock-taking of clinic supplies and coordinate with external vendors for logistics.

• Accurately update billing records and reconcile daily collections.

• Oversee the day-to-day operations of the clinic.

• Maintain clinic cleanliness and perform housekeeping tasks.

• Potentially work across multiple clinic locations as needed.

• Be open to training for higher-level responsibilities.

• GCE 'N' Level / GCE 'O' Level / NITEC / Diploma with at least 2 years of relevant experience.

• Experience in a clinic or healthcare setting, or in healthcare product sales, is advantageous.

• An interest in and knowledge of TCM and healthcare is a plus.

• Healthcare-related certifications are a plus.

• Excellent interpersonal and communication skills.

• Strong customer-service mindset with a focus on patient satisfaction.

• Able to work during weekends and on shift work

• Ability to multitask and work in a fast-paced environment.

• 协助中医师和健康顾问进行咨询，确保高效满足患者需求。

• 执行前台和行政工作，包括患者登记、预约安排、接听电话询问、数据录入和归档等。

• 提供有关中医、健康护理、常见疾病的基本信息，并简要说明治疗计划和产品。

• 定期进行诊所物资的盘点，并与外部供应商协调物流事宜。

• 准确更新账单记录并对每日收款进行核对。

• 负责诊所的日常运营管理。

• 保持诊所的清洁和进行日常清洁工作。

• 根据需要在多个诊所地点工作。

• 愿意接受培训以承担更高层次的职责。

• 拥有 GCE 'N' Level / GCE 'O' Level / NITEC / Diploma 学历，至少2年相关工作经验。

• 具有诊所或医疗环境工作经验，或医疗产品销售经验者优先。

• 对中医和健康护理有兴趣和了解者优先。

• 拥有相关医疗保健认证者优先。

• 出色的人际交往和沟通能力。

• 强烈的客户服务意识，注重患者满意度。

• 能够同时处理多项任务，并在快节奏的环境中工作。

• 能在周末工作，轮班

• 具备基本的IT知识，能够协助数据录入和使用客户关系管理系统。