Customer Service Advisor (Basic UP $2,600+Bonus+Allowance)
$ 2,600 - $ 2,600 / Per Mon
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Job Description
Basic up to $2,600 + Mid Year & End Year Bonus + OT
5.5 Day work week (Alt Sat)
Location : Senoko
Job Responsibilities
Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
Identifying and responding to customers’ needs by providing accurate information and advice
Handle customer complaints, provide appropriate solutions and alternatives within the time limit, follow up to ensure resolution
Coordination with internal and external stakeholders like customers, contactors, workshop
Prepare quotation and raise Work Orders accordingly
Raise job orders to workshops & contractors
Liaise with controllers & contractors on service/repair quality and price of work
Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
Update the service/repair schedule and vehicle collection with customers
To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines
Escalate more pressing issues to Supervisors
Performs ad hoc duties as assigned by Supervisors
Job Requirements
Relevant customer service / administrative / support function experience
Familiar with CRM system advantageous
Attentive, adaptable and responsible with good communication skills
For consideration, kindly WhatsApp "8795 9166" for faster response
Only shortlisted candidates would be notified*
MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R23118077 | Spencer Lee
Basic up to $2,600 + Mid Year & End Year Bonus + OT
5.5 Day work week (Alt Sat)
Location : Senoko
Job Responsibilities
Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
Identifying and responding to customers’ needs by providing accurate information and advice
Handle customer complaints, provide appropriate solutions and alternatives within the time limit, follow up to ensure resolution
Coordination with internal and external stakeholders like customers, contactors, workshop
Prepare quotation and raise Work Orders accordingly
Raise job orders to workshops & contractors
Liaise with controllers & contractors on service/repair quality and price of work
Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
Update the service/repair schedule and vehicle collection with customers
To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines
Escalate more pressing issues to Supervisors
Performs ad hoc duties as assigned by Supervisors
Job Requirements
Relevant customer service / administrative / support function experience
Familiar with CRM system advantageous
Attentive, adaptable and responsible with good communication skills
For consideration, kindly WhatsApp "8795 9166" for faster response
Only shortlisted candidates would be notified*
MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R23118077 | Spencer Lee
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